Pradip Bhandari, the founder of Jan Ki Baat, presents to the viewers a day in the local trains of Mumbai, Maharashtra. Many concerned citizens said that services could be improved to include customer safety. Surendraji believes that during monsoons, frequency of the trains arrival was slower, forcing the commuters to wait in the rain while getting drenched. The passengers who hang by the doors were doing so because of two reasons: one, genuine overcrowding and two, to show-off. Both motives were risky enough. Another person said that the new trains were modified and more safe compared to the old ones but services could be better. Aijaz compared the metro in Mumbai with Delhis to tell us why the local trains more affordable for the salaried class: Mumbai metro charges 30 rupees for 15 kilometres while Delhis metro charges the same amount for 50 kilometres. There also exists no discount on smartcards in Mumbai. Crowd management would solve numerous problems. There also has to be a post-accident extingency plan, said one concerned citizen.
The recent data claims that approximately 10 people die on a daily basis in Mumbais local trains. Most of these accidents occur due to overcrowding in the trains. However, this mode of transportation is also deemed as the most inclusive mode in India. The issues that arise and cause inconvenience to the travellers can be resolved and gradually become a successful transportation enterprise.
The frequency could be increased to decrease the density of commuters in a single compartment. During monsoons, special arrangements could be planned. An efficient emergency response system, too, should be established. A lot of suggestions are on the cards; how many would be adopted?