April 2017 is marked as an important day as government declared service charge in the restaurants to be totally voluntary and not mandatory. This newly arrived law on Service charge attracted support as well as criticism. Months before the talked about Goods and services tax (GST) bill, Jan ki baat tried to probe into ‘whether the service providers are following the rules or do they even recognize the presence of the newly formed law on service charge? After receiving information that some restaurants are mandatorily charging for the service even after such announcement by the government itself, Jan ki baat tried to probe into the matter and found some results that are no less than startling. To comprehend the importance of this probe let’s first understand what service charge really is before moving forth. In simple words, this service charge is the charge for service in restaurants, it’s service that is being charged apart from other taxes included. The new declaration aims at making it easier for consumer to understand how is he paying for what and of course it will help tackle the issue of extra (mandatory) pressure on consumer. That means providers don’t get to make any money taking advantage of confusing plus complex mechanism making it easy to deceive customer/consumer for profit. This makes the matter a lot serious today as these entities working against the laws can injure the national economy. Thankfully, service charge is barred to be mandatory and government made it voluntary, that means the consumer will have to pay only if he is satisfied with the services otherwise he doesn’t have to pay the service charge. Majority are happy with the decision except some political parties that are trying to play with it (and it doesn’t seem to go well), and those who used to steal bucks under the nose of the government. Minister of consumer affairs, food and public distribution has clearly stated that “if a person goes to restaurant he must know how much service charge is he going to pay In the menu and not when the bill comes”. Our team probed into the matter and checked if restaurants are actually following the rules or still trying to deceive the consumer? We started it with restaurants in Delhi and turned out while many are swearing by the new law, others just don’t care. The Jan ki baat team witnessed restaurants being gutsy enough to put notices outside their premises stating “With separate service charge” etc.